Privacy policy
What personal data Bingodrama collects, why, who we share it with, how long we keep it, and your rights in each country we serve.
Who is responsible for your data
Dharam Digital Pvt Ltd (Emaar Digital Green, Tower A, 710-711, Sector 61, Gurugram, Haryana, India) is the data fiduciary under India's Digital Personal Data Protection Act 2023 and the controller under the GDPR and similar laws. Contact us about privacy through the contact form (choose "Privacy request") or at support@bingodrama.com.
What we collect
| Data | Examples | Source |
|---|---|---|
| Identity and sign-in | Phone number, or your Google, Apple or Facebook account identifier and email | You, and the sign-in provider you choose |
| Account | Display name, language, time zone, AI content preference | You |
| Devices | Device type, model, app version, push token, last seen time | Your device |
| Location | The country you are in, derived from your IP address by our network provider or our own IP-to-country lookup (IP Geolocation by DB-IP, db-ip.com, CC BY 4.0). We do not store precise location. | Your connection |
| Viewing | What you watch, progress, quality, playback errors, follows, reminders and ratings | Your use of the service |
| Purchases and wallet | Orders, subscriptions, store transaction references, coin balances and history, rewards | You, payment providers and app stores |
| Support and legal requests | What you send us through the contact form, including attachments | You |
| Analytics and diagnostics | Page performance and product events, where you allow them | Your device |
We do not collect card numbers. Payments are handled by our payment providers and the app stores.
Why we use it
- To create and secure your account, sign you in and manage your devices (to perform our contract with you).
- To show only what is licensed where you are, stream it at the right quality and keep your place across devices (contract).
- To process payments, memberships, coins and refunds, and keep financial records (contract and legal obligation).
- To prevent fraud, abuse of rewards and piracy, and to keep the service secure (legitimate interests, and legal obligation where applicable).
- To answer support, complaint, privacy and copyright requests (legal obligation and legitimate interests).
- To measure and improve the service with analytics, where the law requires your consent we ask first (consent or legitimate interests).
- To pay producers fairly, using aggregated viewing statistics that do not identify you (legitimate interests).
In India we process your personal data on the basis of your consent given when you create an account or submit a form, and for legitimate uses allowed by the DPDP Act. You can withdraw consent at any time; this does not affect processing already done.
How we protect it
Traffic between the apps and our servers is encrypted with TLS and, in addition, each request and response is encrypted at the payload level with keys agreed per device session. Phone numbers, email addresses and contact form details are encrypted at rest. Staff see masked contact details by default, and every reveal is recorded. Video is delivered encrypted, and keys are released only to valid playback sessions.
How long we keep it
- Account data: while your account is open. When you delete your account we remove your display name, contact details and devices straight away, and revoke all sessions.
- Purchase, subscription, refund and wallet records: for as long as tax, accounting and consumer law require, typically 8 years in India, even after account deletion.
- Viewing and analytics events: up to 25 months, then deleted automatically.
- Sign-in codes: a few minutes; request records are removed shortly after.
- Support, complaint, privacy and copyright requests: up to 3 years after they are closed, or longer if needed for a legal claim.
Your rights
Depending on where you live, you can ask to access, correct, delete or port your personal data, object to or restrict some uses, withdraw consent, and nominate someone to exercise your rights if you die or become incapacitated (India). Use the contact form and choose "Privacy request", or write to support@bingodrama.com. We will verify your identity using your account and reply within the time the law requires, usually within 30 days.
You can also delete your account yourself from the account page, change your display name and language, remove devices, and turn off analytics cookies in the web app.
India
Under the Digital Personal Data Protection Act 2023 you have the rights above, including the right to have your complaints addressed. Contact us through the contact form (choose "Privacy request") or write to support@bingodrama.com. If you are not satisfied, you may approach the Data Protection Board of India. Children's data is processed only with verifiable parental consent and never for targeted advertising or behavioural monitoring.
Spain, Ireland and the United Kingdom
The GDPR and UK GDPR give you the rights listed above. Our legal bases are contract, legal obligation, legitimate interests and consent (for analytics cookies). Your data is processed in India and by providers in other countries; we rely on standard contractual clauses or equivalent safeguards for these transfers. You can complain to your data protection authority: the AEPD in Spain, the Data Protection Commission in Ireland or the ICO in the UK.
United States
Residents of California and other states with privacy laws can request to know, delete and correct personal information and can opt out of sale or sharing. We do not sell personal information or share it for cross-context behavioural advertising. We will not discriminate against you for using your rights. An authorised agent may make a request for you with your written permission.
United Arab Emirates and Saudi Arabia
Under the UAE Personal Data Protection Law and the Saudi Personal Data Protection Law you can access, correct and request deletion of your data and object to some processing. Where these laws require your consent to transfer data outside the country, we ask for it when you create an account.
Mexico
Under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares you have ARCO rights (access, rectification, cancellation and opposition). Send ARCO requests through the contact form or to support@bingodrama.com.
Changes
We will post changes here and update the date at the top. If a change materially affects how we use your data we will tell you in the service first.